Market demand for technician is changing so quickly. Technician right now have to be able to design various systems and applications in order to create excellent business in industries or specific organizations.

Those jobs are more collaborative and interdisciplinary, also wider than programming jobs which usually individual working. Jobs in the future will need strong technical competency, which combined with business knowledge and organization skill, also communication skill and people skill.

Prepare the students for this kind of jobs which promised in the future is main reason why basic service science becomes important. Other prime reason is it potential to make new penetration in academic research in service business.

Since years ago, services business activities increasing rapidly, and became significant factor of economic world. But, there are still less research and analysis activities which dedicated to make innovation in this field.

There is one problem that we faced up. Services business definition is blurring. It can be all of scoop, from laundry serving until bank investment could classified as services business. So, services business can define as use expert ability to solve the problem(s).

Because most of economic sector use information technologies to do their operation activities, universities have a change and need to push focused their education. The education that has to focus is education that has training and research in information technology services business. The implementation of engineering discipline in information technology service business is potential to get amazing innovation.

How does the method so we can be systematically develop innovations in service business? How sciences and mathematically analysis can be applied to increase services productivity? How we can increase our ability to predict market demand for services? These challenge offer virgin fertile field to academic researcher?

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